Returns + Exchanges

🥩 Fresh Meat Guarantee — Shop with Confidence

At PRIMECUT, your satisfaction and food safety are our top priorities.

All beef and lamb products are handled with care and stored under appropriate frozen cold-chain conditions to help maintain quality from storage to delivery.

If your order arrives damaged, incorrect or below the expected quality, we’re here to help make things right.

1. Return & Replacement Eligibility

You may contact us to request a refund or replacement if:

• Your product arrives spoiled, damaged or leaking

• You receive an incorrect item or weight

• Items are missing from your order

• The product does not match its description

• There is another verified issue affecting product quality

❗ For food hygiene and safety reasons, we may be unable to accept physical returns of opened or partially used meat products. However, this does not affect your statutory rights under applicable UK consumer law.

2. Reporting Time

⏱️ Please contact us as soon as possible after receiving your order, preferably within 2 hours, if you notice any damage, leakage, incorrect items or quality concerns.

Please keep the product and its packaging, and store the meat according to the instructions on the label while we review your claim.

Reporting promptly helps us assess the issue and resolve it efficiently. This request does not limit any rights you may have under UK law.

3. How to Request Support

To help us review your claim quickly, please provide:

• Your order number

• Clear photos or a video showing the issue 📸

• A brief description of the problem

• Your preferred collection time, if collection is required

Our team will review the information and contact you with the next steps.

4. 24-Hour Express Refund

We aim to provide a fast and hassle-free refund process for eligible claims.

Once your claim has been reviewed and approved:

• We aim to process the refund within 24 hours ⚡

• We will explain any necessary steps clearly

• We will keep you informed if further checks are needed

Please note that the time it takes for the funds to appear in your account may depend on your payment provider or bank.

Your statutory refund rights remain unaffected.

5. Replacement Service

Where a replacement is approved, we will:

• Arrange collection of the affected product where necessary

• Provide a replacement at no additional cost when the issue is our responsibility 🚚

We will confirm the replacement arrangements with you directly.

6. Worry-Free Guarantee

If your claim is verified and accepted, we will offer an appropriate resolution, such as a refund or replacement, in accordance with this policy and applicable UK consumer law.

No unnecessary hassle. Just helpful, reliable customer service you can trust. 🔒

📩 Need Help?

We’re here to assist you with your order, refund or replacement enquiry.

Brand: PRIMECUT

📍 Address:
PRIMECUT Frozen Zone
Unit 3, Silverband Store
Knock, Appleby
Cumbria CA16 6DL
United Kingdom

📧 Email: primecut.uk@gmail.com

📞 Phone: +44 30 1018 7700