Terms & Conditions

🥩 PRIMECUT

Fresh Meat Guarantee

Your satisfaction and food safety come first.
All beef & lamb are handled with care and stored under appropriate frozen cold-chain conditions to help maintain quality.

✔ Return & Replacement Eligibility

Contact us if your order is:
• Spoiled, damaged, or leaking
• The wrong item or weight
• Missing products
• Not as described in terms of quality

❗ Opened products may not be suitable for physical return due to food hygiene requirements. This does not affect your statutory rights.

⏰ Contact Time

Please contact us as soon as possible after receiving your order, preferably within 2 hours, so we can assess the issue promptly.

This request does not limit your rights under UK consumer law.

📦 How to Request

Please provide:
• Order number
• Photo or video evidence
• Preferred collection time, if required

⚡ 24-Hour Express Refund

For verified and approved claims:
• We aim to process refunds within 24 hours
• Clear and straightforward steps
• Fast and hassle-free service

Your bank or payment provider may take additional time to credit the funds.

🔁 Replacement Service

Where a replacement is approved:
• Collection of the affected item where necessary
• Replacement delivered at no extra cost when the issue is our responsibility
• Clear communication throughout the process

📍 Contact Us

PRIMECUT Frozen Zone
Unit 3, Silverband Store
Knock, Appleby
Cumbria CA16 6DL
United Kingdom

📧 Email: primecut.uk@gmail.com

📞 Phone: +44 30 1018 7700